Ticketing Guidelines: Refund, No-Show & Rush list information
Over the past few seasons, the Music Gallery has experienced record attendance, with our events reaching capacity more often than not. With that in mind, please assume the following rush list policies and protocols will be in effect.
MUSIC GALLERY’S APPROACH
Music Gallery events involve most often 1.5-2 hours of programming. We don’t believe in headliners versus openers; we program purposefully for, and highly encourage, attendance of the entire evening.
REFUNDS & EXCHANGES
Advance ticket purchasers may request a refund; refund requests must be submitted in writing a minimum of 48 hours before the start of an event to matthew@musicgallery.org. Purchasers will be refunded the full face value of the ticket; platform fees will not be refunded.
The Music Gallery will offer ticket exchanges under certain conditions: the ticket holder provides notice of an exchange request in writing to matthew@musicgallery.org a minimum of 48 hours in advance of an event; and, a separate eligible event with equivalent ticket prices is available for purchase at the time that the request is submitted.
NO SHOW / LATE POLICY
Advanced ticket holders are expected to arrive by the posted start time of an event. We understand however that things happen and folks may be late. In the event that a ticket holder is running late, the Music Gallery will hold their ticket(s) for 30 minutes (one hour after doors open), at which point the ticket(s) may be offered to folks on a rush list.
At the end of the 30 minute period, advance ticket holders who are absent may be placed onto the rush list (see relevant policy below).
RUSH LIST PROTOCOL
If an event is sold out, Music Gallery staff will generate a rush list consisting of the name, number in a party (maximum 2), and a phone number for each patron hoping to attend the event.
Our rush list is open for queuing at the publicly posted time that doors open—information is available on our website or social media. To be added to this list, a member of your party must be physically present at the event location where they can sign up for the rush list at the box office. Names will be added to the rush list on a first-come, first-served basis, and tickets will be sold to folks on the rush list in sequence as spots become available.
Please note: There is no way to reserve a spot on a rush list in advance, online or by telephone. The Music Gallery also cannot guarantee ticket availability for any/every person on a rush list.
Events have a 30 minute call time from the posted start time of an event. Each person adding their name to the rush list will be instructed of the call time, and will be encouraged to remain on site at the event venue as spots may open up prior to the call time. If a person is not present when their name comes up in the rush list sequence, they will lose their spot on the rush list.
At whatever point event capacity is reached and all available tickets have been claimed, remaining rush list contacts will be notified and can leave the venue.
If you have questions regarding our ticketing guidelines please contact matthew@musicgallery.org.
