Job Posting: Front of House Staff

Application Deadline: Thursday, February 1

Basic Information:

• Part time: 5 hour shifts, 15-25 shifts per season (September-June)
• Availability: evenings and weekends
• Compensation: $21.00 per hour, plus tips during events
• Training provided

The Music Gallery has been at the centre of experimental music and community-building in Toronto for nearly 50 years. We program a variety of concerts, festivals, workshops, and residencies each season, and welcome thousands of participants. There are community members who have been with the Music Gallery from the beginning, and new audiences join every year. 

As a front of house staff you would be a vital member of the Music Gallery event team, welcoming and orienting audiences as they arrive. Front of house helps to create a positive and safe environment during Music Gallery events, making it possible for folks to gather and share in each artistic experience. 

During an event you would either manage the box office (which includes ticket sales, artist merchandise, and memberships) or the bar (serving snacks and drinks). All front of house staff receive training in order to alternate between these two roles. 

As the ideal front of house candidate, you are a lover of diverse approaches to experimental music and its various communities. You value a flexible schedule and enjoy working with a diverse range of people.

Duties and Responsibilities 

• Supervise event facilities (primarily 918 Bathurst), may include opening and/or closing on occasion
• Support fellow Front of House staff team, and onboarding of new staff
• Set up and strike of event materials (temporary signage, tables, concessions, etc)
• General post-event tidying of venue following events
• Operating Point of Sale system (Square) including: Update ticketing, concession, and merchandise items; handling cash and card transactions; exporting sales reports.
• Box office operation: sign-in advance ticket buyers, sell tickets at the door
• Bar service: serve drinks and snacks to audience members, restock bar during events
• Post-event reconciliation of box office, merchandise, and concession sales
• Act as Anti-Harassment Officer (AHO) when required. Training will be provided.
• Co-presentation lead during select events: prepare cash floats, concession inventory, green room setup, and collecting guest list names
• Report to Music Gallery senior staff (Artistic Director, Executive Director)

Skills and qualities:

• Passionate and curious about creative, boundary-pushing music/art
• Strong customer service skills
• Friendly, courteous and conversational
• Comfortable with Google Sheets, Excel
• Experience with Point of Sale, Box Office systems (Square, Showclix, others)
• SmartServe certified
• Committed to ongoing learning regarding anti-racism, anti-oppression, safer spaces, accessibility

Accessibility statement:

• The Music Gallery’s primary venue, 918 Bathurst, is not fully accessible due to stairs (two half flights to enter the performance space, and one flight to access the washrooms).
• Front of house staff are required to lift heavy objects (cases of beer, the bar cooler, bags of ice etc) which can weigh up to 40 lbs.  This heavy lifting is shared with coworkers.

Non-discrimination Statement:

Music Gallery does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. These activities include, but are not limited to, hiring and firing of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, subcontractors, and vendors.

Music Gallery is an equal opportunity employer. We will not discriminate and will take affirmative action measures to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, gender, national origin, age, religion, creed, disability, veteran’s status, sexual orientation, gender identity or gender expression.

How to Apply

Please send your resume/CV and Cover Letter as a single PDF to:

Matthew Fava
Executive Director, The Music Gallery
matthew@musicgallery.org

Subject Line: Front of House Application

Deadline: Thursday, February 1

Please note that incomplete submissions will not be considered. Applications will not be accepted by fax, mail, courier or hand-delivery. No phone calls please. 

The Music Gallery would like to thank all applicants for their interest, but only candidates being considered for an interview will be contacted.