Job Posting: Front of House Staff

Call for Applications: Front of House Staff

Application Deadline: Friday, February 6, 2026 (11:59pm EDT)

Basic Information:

• Part time: 5 hour shifts, 15-20 shifts per season (September-June, concentrated shifts during October and May festivals)
• Availability: evenings and weekends
• Compensation: $21.00 per hour, plus tips during events with bar service
• Training provided

The Music Gallery cultivates artistic experimentation and community through sound, music and sharing in the creative process. We have been at the centre of experimental music and community-building in Toronto for 50 years. We program a variety of concerts, festivals, workshops, and residencies each season, and welcome thousands of participants. There are community members who have been with the Music Gallery from the beginning, and new audiences join every year.

As a front of house staff you would be a vital member of the Music Gallery event team, welcoming and orienting audiences as they arrive. Front of house helps to create a positive and safe environment during Music Gallery events, making it possible for folks to gather and share in each artistic experience. 

During an event you would either manage the box office (which includes ticket sales, artist merchandise, and memberships) or the bar (serving snacks and drinks). All front of house staff receive training in order to alternate between these two roles. 

As the ideal front of house candidate, you are a lover of diverse approaches to experimental music and its various communities. You value a flexible schedule, and want a part time commitment that allows you to maintain other obligations and pursuits.

Duties and Responsibilities 

• Supervise event facilities
• Support fellow Front of House staff team, and onboarding of new staff
• Set up and strike of event materials (temporary signage, tables, concessions, etc)
• General post-event tidying of venue following events
• Operating Point of Sale system (Square) including: Update ticketing, concession, and merchandise items; handling cash and card transactions.
• Box office operation: check-in advance ticket buyers, sell tickets at the door
• Bar service: serve drinks and snacks to audience members, restock bar during events
• Report to Music Gallery senior staff (Artistic Director, Executive Director)

Skills and qualities:

• Passionate and curious about creative, boundary-pushing music/art
• Strong customer service skills
• Friendly, outgoing, courteous and conversational
• Independent, adaptive, able to problem-solve
• Experience with Point of Sale, Box Office systems (Square, Showpass, others)
• SmartServe certified
• Committed to ongoing learning regarding anti-racism, anti-oppression, safer spaces, accessibility

Accessibility statement:

• The Music Gallery programs in a variety of spaces, and accessibility conditions will vary from venue to venue. The Music Gallery does program in some spaces that lack ramp or elevator access.
• Front of house staff are required to lift heavy objects (cases of beer, the bar cooler, bags of ice etc) which can weigh up to 40 lbs.  This heavy lifting is shared with coworkers.

Non-discrimination Statement:

Music Gallery does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. These activities include, but are not limited to, hiring and firing of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, subcontractors, and vendors.

Music Gallery is an equal opportunity employer. We will not discriminate and will take affirmative action measures to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, gender, national origin, age, religion, creed, disability, veteran’s status, sexual orientation, gender identity or gender expression.

How to Apply:

Submit your name, contact information, and a Resume/CV through the online form below.

Questions:

Contact: Matthew Fava, Executive Director, The Music Gallery
matthew@musicgallery.org

Please note that incomplete submissions will not be considered. Applications will not be accepted by fax, mail, courier or hand-delivery. No phone calls please. 

The Music Gallery would like to thank all applicants for their interest, but only candidates being considered for an interview will be contacted.